Fidelis Care - Staten Island Community Office is a insurance in Staten Island. Open: Mon–Sat 9:00 AM – 5:30 PM; Sun Closed. Phone: (718) 420-1236. Average rating is 4.1 stars from 29 reviews. Website: https://www.fideliscare.org/?utm_source=Google_GMB&utm_medium=Organic&utm_campaign=Staten_Island_GMB&utm_term=Learn_More.
Fidelis Care - Staten Island Community Office
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Fidelis Care - Staten Island Community Office — 965 Richmond Ave, Staten Island
4.1 29 reviews Today 9:00 AM – 5:30 PM

Simple Coverage Help, Right on Richmond Ave

Get clear answers, friendly guidance, and local support at Fidelis Care in Staten Island.

About Us

When insurance questions start to feel like a maze, Fidelis Care - Staten Island Community Office offers a place to slow down and get help from a real person. Visitors come to 965 Richmond Ave for guidance that is practical, patient, and easier to follow than a screen full of forms.

This office serves Staten Island residents who want support with coverage questions, renewals, and next steps without the guesswork. The experience is shaped by the kind of feedback people mention most, helpful one-on-one assistance, step-by-step explanations, and staff who can make a confusing process feel manageable. That mix matters when you are trying to sort out something important and want someone to walk through it with you.

With weekday and Saturday hours, the office gives local visitors a dependable place to connect with Fidelis Care in person. It is a straightforward, community-focused stop for people who value clarity, responsiveness, and support that feels close to home.

What We Offer

The Staten Island Community Office focuses on helping visitors understand and manage their health insurance needs with clear, in-person support. If you are comparing options, renewing coverage, or trying to make sense of what comes next, the goal is to give you information you can use without the confusion.

Staff can help walk you through coverage-related questions, explain steps in the process, and provide guidance that is easier to follow than doing it alone online. For families and individuals who want a calmer, more personal experience, that face-to-face help can make a real difference.

As a local insurance agency and community resource, the office is built for practical support, not jargon. People who need help navigating health coverage can stop by during its posted hours and get assistance from a team that understands how important clear answers are.

Why Choose Us

Located at 965 Richmond Ave, giving Staten Island residents a convenient place for in-person coverage help.
Open 6 days a week, Monday through Saturday, with consistent 9:00 AM to 5:30 PM hours.
Rated 4.1 out of 5 from 29 reviews, showing steady local trust and repeat visits.
Known by visitors for patient, step-by-step guidance through confusing insurance tasks.
Helpful for people who want face-to-face support instead of trying to figure everything out online.

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What Our Customers Say

Don't just take our word for it - hear from our satisfied customers

Click to Rate & Review This Business ✍️
⭐⭐⭐⭐⭐
3 months ago
"I sincerely want to thank Irina Tafiychuk from Fidelis Care for her professional help with renewing my insurance. I tried to do everything online by myself, but it was very difficult and confusing. Irina explained everything clearly, helped me through every step, and answered all my questions. She is very kind, attentive, and professional. It was especially important for me that she speaks Ukrainian. I highly recommend her to anyone who needs help with insurance"
— Liliia Malishevska
⭐⭐⭐⭐⭐
6 months ago
"Millie is amazing she is so helpful makes the process so easy and walks us through step by step very fast and efficient I really appreciate her as she helped me when I was going through a hard time her compassion kindness and patience was so refreshing! Thanks again Millie you are a Godsend"
— Irene Evans
6 months ago
"I was trying to get services for my disabled family member and I was rudely hung up by an employee. Please someone contact me because this needs to be addressed, I will gladly go over the details that I have. This person should not be working there."
— Kev In
⭐⭐⭐⭐⭐
7 months ago
"I lost my husband abruptly last year and my Heath insurance was dropped immediately Millie helped me relentlessly until I she was able to obtain Heath insurance for me she was kind compassionate at a time when I needed it and she went over and beyond and did it again for me this year I can’t thank her enough"
— Lori Kalish
11 months ago
"I called a few times to make an appointment to renew my insurance over the last few weeks. After giving my information and my cell phone number "in case we were disconnected," I was left on hold for several minutes. Got disconnected and no call back. Today October 23 I went to the office since calling wasn't working. The office is closed and empty. I then went to the nearest office and it was closed as well. I called the phone number and no one is answering, no voicemail. Not the way to do business!!!!!!"
— Peter Krippa

Frequently Asked Questions

What is Fidelis Care - Staten Island Community Office?

It is a local community office in Staten Island that provides in-person help related to health insurance coverage and Fidelis Care services.

Where is the office located?

The office is at 965 Richmond Ave, Staten Island.

What are the hours?

The office is open Monday through Saturday from 9:00 AM to 5:30 PM and is closed on Sunday.

Can I get help if online forms are confusing?

Yes, this office is a good option for people who want clearer, in-person guidance with coverage questions and related steps.

Is this office only for existing members?

The office serves people looking for help with Fidelis Care-related needs, including coverage questions and assistance with the process.

How is the customer experience?

Reviews suggest many visitors appreciate the helpful, step-by-step support, though experiences can vary from person to person.

Hours of Operation

Closed · Opens 9:00 AM
Monday Today 9:00 AM – 5:30 PM
Tuesday 9:00 AM – 5:30 PM
Wednesday 9:00 AM – 5:30 PM
Thursday 9:00 AM – 5:30 PM
Friday 9:00 AM – 5:30 PM
Saturday 9:00 AM – 5:30 PM
Sunday Closed

Get In Touch

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